Overview

CAMSOL (Cochin Agro Marketing Solutions Pvt. Ltd.) operates thecamsol.com. This Privacy Policy explains what personal information we collect when you visit our website, place an order, or contact us through WhatsApp, and how we use and protect that information. We are committed to using your data responsibly and only for purposes directly related to your orders and our communications with you.

Information we collect

How we use your information

• To process, dispatch, and deliver your orders
• To send order confirmation and tracking details via WhatsApp or email
• To respond to your product enquiries and farm consultation requests
• To send promotional messages about CAMSOL products, offers, and agricultural tips (only if you have opted in by contacting us on WhatsApp or subscribing to our updates)
• To improve our product range and website experience based on order patterns
• To comply with legal and tax obligations under Indian law

What we do not do

• We do not sell, rent, or trade your personal information to any third party
• We do not share your phone number or email with advertisers
• We do not store payment card details — all card transactions are processed securely by Razorpay or Shopify Payments
• We do not send unsolicited marketing messages to numbers that have not contacted us

Third-party services

The following third-party services may process your data as part of our operations:

• Shopify — our e-commerce platform (stores order and customer data)
• Razorpay — payment processing (handles card and UPI transactions securely)
• WhatsApp Business (Meta) — customer communication platform
• Courier partners — your name and delivery address are shared with our logistics partners solely for delivery purposes

Data retention

We retain your order information for a minimum of 3 years as required for GST and accounting compliance under Indian law. WhatsApp communication records are retained for 1 year. You may request deletion of your data at any time by emailing camsol.kochi@gmail.com, subject to our legal retention obligations.

Your rights

Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time by replying “STOP” to any WhatsApp message from us

WhatsApp marketing

If you have contacted CAMSOL on WhatsApp, you may receive seasonal product offers, farming tips, and new product announcements from us. These messages are sent only to numbers that have initiated contact with us. You can opt out at any time by replying “STOP” and your number will be removed from our broadcast list within 24 hours.

Security

We use Shopify’s enterprise-grade security infrastructure to protect your data. All transactions are encrypted using SSL/TLS. We do not store card or UPI credentials on our systems.

Contact for privacy matters

For any questions about this Privacy Policy or to exercise your data rights, contact us at camsol.kochi@gmail.com or write to: Cochin Agro Marketing Solutions Pvt. Ltd., Keezhillam, Ernakulam, Kerala — 683541.